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• Courses Purchased Before April 2024: If your course was purchased from the legacy platform before April 2024, it has been retired and therefore, did not transfer to the new platform. Our new, updated, enhanced offerings available for review and purchase here.
  
  
• Login Issues: Use the same login credentials you created when you opened your account. If you signed up using a social login, use the same social login credentials. If you signed up using an email login, double check you are using the correct email address.
  
  
• Expired Access: Check your Account Profile to verify your purchases and expiration dates to ensure you are still enrolled in the course.
  
  
• 2FA Issues: First, be sure you’re using the correct log-in (social or correct email address - see above) Check your spam or promotions folder for the 2FA email. If this doesn't resolve it, follow these steps:
  

  Log out of your account.

  Open a private/incognito browser window and try logging in again.

  Clear your browser’s cache and data: Safari: Press [CMD] + [Shift] + [R], Windows: Press [CTRL] + [F5]

  Ensure your browser is up-to-date.

  Try accessing your account from a different device.

  Restart your router and device to reset the connection.
  

Extension Offer: Course Extensions are available for a limited time on your renewal date only. You will get an email on your renewal date with this offer. If you do not know your renewal date, you view this inside of your account. Important: We understand that life can get in the way of your coursework, however, we do not offer any exceptions or extensions beyond this to maintain fairness for all customers.

• Check Spam, Promotions, and Add Us: Search for emails from drwalsh@metabolicfitnesspro.com or “Metabolic Fitness.” Add us to your safe sender list.
• Make Sure You’re Subscribed: If you’ve unsubscribed from our emails, we can no longer send you communication. Check your email subscription status in your Account Profile:

  • My Profile → Edit → Privacy Settings → Ensure both boxes are checked:

    • “I want to receive email notifications about my activity.”
    • “I want to receive news, tips, and other promotional material.”

1. How can I book you for media or a speaking engagement? If you’d like to book us for an interview, speaking engagement, or media appearance, please respond with the following details - event type, date, time, topic, audience size, audience type (practitioners, laypeople, etc), a link to your platform. *Due to the high volume of requests, if you don’t hear back from us, it means we’re unable to accommodate your request at this time.
   
   
2. Can I get a discount? We do not offer discounts. Our courses are already priced affordably, ranging from $25–$70 per credit hour, far below typical master's programs ($500–$1000 per credit hour). With rave reviews from students who often say they learn more with us than in their entire education, this is a valuable investment in your future.
   
   
3. Does your coursework give me a license to practice? No, our courses are designed to enhance the education of licensed health professionals, such as medical doctors, physician assistants, dietitians, chiropractors, naturopaths, nutritionists, and others in the healthcare field. While some lay people enjoy our courses, they are specifically tailored to those already practicing in the health and wellness industry. We recommend checking with your region and professional governing body to determine the educational requirements needed for your desired scope of practice.
   
   
4. Do you offer CEs? Yes, we offer CEs for Nutritionists through the ANA for courses like Nutritional Biochem (25 CEs) and Blood Chem Interpretation (18.5 CEs). PracticeUP: Your Monthly Clinical Edge, provides 1-2 CEs per month, and with Clinician’s Code Foundation Certificate, you get access to approximately 50 CEs. We also offer certificates of completion and digital badges for our courses. For other professions, please confirm with your governing body.

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